Copyright Complaints Policy

1.1 Our approach. Truckers Base Social Inc. ("TruckersBS", "we", "us" or "our") operates https://truckersbs.com/ (the "Platform"), where users publish their own stories, comments, photographs, videos, documents and other content. We respect intellectual property rights and expect users to do the same. This Policy explains how to tell us that content on the Platform infringes your copyright, how we respond, and how users can respond to a notice.

1.2 Where we operate. We are based in Alberta, Canada, and the Platform serves an international audience. This Policy describes how we handle notices under the Copyright Act (R.S.C. 1985, c. C-42) of Canada, including its notice-and-notice regime, and under the United States Digital Millennium Copyright Act, 17 U.S.C. section 512 (the "DMCA"). It also states how we handle notices that come from elsewhere.

1.3 Related documents. This Policy forms part of the User Terms (https://truckersbs.com/legal/user-terms) and the Community Guidelines (https://truckersbs.com/legal/community-guidelines).

1.4 Not legal advice. This Policy is not legal advice. If you are unsure whether your rights have been infringed or whether a use is permitted, consult a lawyer.

2.1 Designated agent. Notices and counter-notices must be sent to our designated agent for copyright notices:

Name: [agent name — to be confirmed] Company: [agent company — to be confirmed] Address: [agent address — to be confirmed] Telephone: [agent telephone — to be confirmed] Email: [agent email — to be confirmed]

2.2 Submissions. Please use email wherever possible, as that is the fastest method. Mail and telephone are acceptable. You may also send a notice to Truckers Base Social Inc., Attention: Copyright Notices, 9505 Franklin Avenue, Unit 202, Fort McMurray, Alberta T9H 3Z7, Canada. A notice sent to any other address may be delayed or not acted on. The Report button on the Platform can be used to draw our attention to content, but a report made that way is not a notice under the Copyright Act or the DMCA unless it contains the information required by section 4 and reaches the designated agent.

2.3 Language. Notices should be in English.

3.1 Owners and agents. A notice may be sent by the copyright owner, by an exclusive licensee, or by a person authorized to act on their behalf. If you are not the owner, you must tell us how you are authorized.

3.2 Before you send one. Please consider whether the use may be permitted by law, for example as fair dealing in Canada (including for criticism, review, news reporting, parody or satire, education or research, subject to the conditions of the Copyright Act) or as fair use in the United States. Sending a notice that you know to be false can expose you to legal liability.

4.1 Canadian notice of claimed infringement. To trigger our obligations under section 41.26 of the Copyright Act, your notice must be in writing and must: (a) state your name and address; (b) identify the work or other subject matter to which the claimed infringement relates; (c) state your interest or right with respect to the copyright in that work; (d) specify the location data for the alleged infringing material, such as the web address; (e) specify the infringement that you claim; and (f) specify the date and time of the commission of the claimed infringement. A notice must not contain an offer to settle a claim, a request or demand for payment, or personal information about the user, or a link to any of those, because the law restricts what a notice may contain. We may decline to forward a notice that does not meet the requirements of the Copyright Act and its regulations.

4.2 United States DMCA notice. To be effective under 17 U.S.C. section 512(c)(3), your notice must include: (a) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf; (b) identification of the copyrighted work claimed to have been infringed, or a representative list if several works are covered; (c) identification of the material claimed to be infringing and information reasonably sufficient for us to locate it, such as the web address; (d) your contact details, including address, telephone number and email; (e) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent or the law; and (f) a statement that the information in the notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner of the exclusive right allegedly infringed.

4.3 One notice may serve both. You can send a single notice that meets sections 4.1 and 4.2 and that does not contain any settlement offer or payment demand. This will allow us to deal with it under both laws.

4.4 Notices from other places. We also accept and consider notices from rights holders in other countries, including notices submitted through the electronic mechanisms required under the European Union Digital Services Act (Regulation (EU) 2022/2065). Such a notice should explain the reasons why you consider the content illegal, give the exact location of the content, give your name and email address, and confirm that you believe in good faith that the information is accurate and complete.

5.1 Review. We review notices promptly. We may ask you for more information if a notice is incomplete.

5.2 Canada: notice and notice. If a notice meets the requirements of the Copyright Act, we will forward it electronically to the user who posted the material as soon as feasible and will tell you that we have done so, or tell you why we could not. Under Canadian law we are not required to remove content because of such a notice, and the process does not decide whether there is an infringement. We keep records that identify the user for six months from the day we receive the notice, or for one year if you start court proceedings and tell us before the six months end.

5.3 United States: takedown. If a notice meets section 512(c)(3), we will act expeditiously to remove or disable access to the material, and we will take reasonable steps to tell the user promptly, so that the user may send a counter-notice.

5.4 Other action. We may in our discretion remove or restrict content, in whole or in part, on receiving a credible notice from any jurisdiction, where we believe doing so is appropriate to comply with the law or to protect rights. Taking down content is not an admission that it infringes. Leaving content in place is not an admission that it does not.

5.5 Court orders. We will comply with orders of a court of competent jurisdiction.

5.6 Sharing notices. We may share a copy of a notice, including your name and contact details, with the user who posted the material, with any authority that requires it, and may publish a copy or summary of it with personal details removed, for example in a transparency report or with a service such as Lumen.

5.7 Transparency. Where the law requires it, we will give the user a statement of reasons for any restriction we impose.

6.1 Response to a Canadian notice. If you receive a forwarded notice, you can consider whether you have the right to use the material, remove it voluntarily if you do not, or take legal advice. You are not required to send us a response, and we do not take sides.

6.2 DMCA counter-notice. If we remove your content because of a DMCA notice and you believe it was removed by mistake or misidentification, you can send our designated agent a counter-notice that includes: (a) your physical or electronic signature; (b) identification of the material that was removed and the location where it appeared before removal; (c) a statement, under penalty of perjury, that you have a good-faith belief that the material was removed as a result of mistake or misidentification; (d) your name, address and telephone number; and (e) a statement that you consent to the jurisdiction of the United States federal district court for the judicial district in which your address is located (or, if your address is outside the United States, any judicial district in which we may be found), and that you will accept service of process from the person who sent the notice or their agent.

6.3 What we do with a counter-notice. We will send a copy of the counter-notice to the person who sent the notice and tell them that we will restore the material in 10 business days unless they tell us they have started a court action. We will restore the material not less than 10 and not more than 14 business days after receiving the counter-notice, unless we receive that confirmation.

6.4 Alberta and Canadian proceedings. A counter-notice does not stop a rights holder from starting legal proceedings in Canada or elsewhere, and it does not limit your right to defend any claim.

7.1 Our policy. We have adopted and reasonably implement a policy of terminating, in appropriate circumstances, the accounts of users who are repeat infringers of copyright.

7.2 How we apply it. We count a user as having a strike when content they posted is removed because of a valid DMCA notice that is not successfully countered, or when a court or the user's admission establishes infringement. We also take into account forwarded Canadian notices where the user's conduct shows a pattern of infringement. If a user has three strikes within 24 months, we will ordinarily terminate their account. We may terminate sooner for flagrant infringement, and we may reinstate a user whose strikes are withdrawn or overturned.

7.3 Records. We keep a record of notices, counter-notices and strikes, as described in section 9.

7.4 Standard technical measures. We accommodate and do not interfere with standard technical measures used by copyright owners to identify or protect their works, as the DMCA describes.

8.1 Misrepresentation. Under 17 U.S.C. section 512(f), a person who knowingly materially misrepresents that material is infringing, or that it was removed by mistake, may be liable for damages, including costs and attorneys' fees. Abuse of our process may also be unlawful under other laws.

8.2 Our response. We may refuse to act on notices from a sender who repeatedly sends false or abusive notices, and we may refer the matter to the relevant authorities.

9.1 Records. We keep notices, forwarded copies, counter-notices and related correspondence for the periods required by law (including the Canadian period in section 5.2) and otherwise for three years after the matter is closed.

9.2 Personal information. We handle the personal information in a notice or counter-notice as described in our Privacy Policy (https://truckersbs.com/legal/privacy-policy). Your name and contact details may be passed to the other party.

10.1 Trademarks and other rights. If you believe content infringes your trademark, privacy, publicity or other rights, write to the designated agent with the web address of the content, the right you claim and the reasons. We will review your complaint under the User Terms.

10.2 Intimate images shared without consent. If you are the subject of an intimate image shared without your consent, or you act for that person, send a request to [intimate-image requests email — to be confirmed] marked "Urgent" with your signature (electronic is accepted), information that lets us locate the image, a statement that you believe in good faith that it was shared without consent, and your contact details. You can also use the Report button and choose the option for intimate images, which hides the image at once until we review it. We will remove valid reported images within 48 hours and make reasonable efforts to identify and remove identical copies on the Platform.

10.3 Defamation and other legal complaints. Send complaints about unlawful content to the address in section 2.1 and identify the content, the law you rely on and your reasons.

11.1 Updates. We may update this Policy to reflect legal changes. We will post the updated version with a new effective date.

11.2 Agent registration. We maintain our designation of an agent to receive notices of claimed infringement with the United States Copyright Office and update it when our contact details change.